/* Panel design tokens. Light by default, dark by the OS setting or the switch in the user menu
   (data-theme on <html>). Dispatchers work night shifts, so both themes are first-class. */
:root {
  color-scheme: light;
  --bg:#f4f6f9; --surface:#fff; --surface-2:#eef1f5; --surface-3:#e3e8ef; --hover:#f7f9fc;
  --ink:#1b2130; --muted:#5d6678; --faint:#8a93a5; --line:#dde2ea; --line-strong:#c8cfda;
  --accent:#2357e8; --accent-ink:#fff; --accent-soft:#e8eefe;
  --danger:#c4251a; --danger-soft:#fdecea; --warn:#a55a00; --warn-soft:#fff3dc; --ok:#0a7a46; --ok-soft:#e5f6ec;
  --critical:#d92d20; --high:#ef7d00; --medium:#d6a100; --low:#16a362;
  --st-new:#2357e8; --st-in_dispatch:#6941c6; --st-assigned:#b25e09; --st-accepted:#0e7c86;
  --st-in_progress:#0369a1; --st-resolved:#0a7a46; --st-rework:#c2410c; --st-closed:#5d6678; --st-rejected:#8a93a5;
  --focus:0 0 0 3px color-mix(in srgb, var(--accent) 35%, transparent);
  --shadow:0 1px 2px rgba(16,24,40,.06), 0 1px 3px rgba(16,24,40,.08);
  --shadow-lg:0 12px 32px rgba(16,24,40,.18);
  --radius:8px;
  --alarm:#c4251a;
}
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    color-scheme: dark;
    --bg:#0f131a; --surface:#171c25; --surface-2:#1d232e; --surface-3:#262d3a; --hover:#1f2631;
    --ink:#e6e9ef; --muted:#9aa3b5; --faint:#6e778a; --line:#2a3240; --line-strong:#3a4456;
    --accent:#6d93ff; --accent-ink:#0b1020; --accent-soft:#1d2a4d;
    --danger:#ff6b5e; --danger-soft:#3a1715; --warn:#f0a43a; --warn-soft:#352610; --ok:#4fd18b; --ok-soft:#12301f;
    --critical:#ff5a4d; --high:#ff9a2e; --medium:#e8c13a; --low:#3ccf85;
    --st-new:#6d93ff; --st-in_dispatch:#a68bfa; --st-assigned:#f0a43a; --st-accepted:#3cc6d0;
    --st-in_progress:#4cb3f0; --st-resolved:#4fd18b; --st-rework:#ff8a50; --st-closed:#9aa3b5; --st-rejected:#6e778a;
    --shadow:0 1px 2px rgba(0,0,0,.4); --shadow-lg:0 12px 32px rgba(0,0,0,.55);
  }
}
:root[data-theme="dark"] {
  color-scheme: dark;
  --bg:#0f131a; --surface:#171c25; --surface-2:#1d232e; --surface-3:#262d3a; --hover:#1f2631;
  --ink:#e6e9ef; --muted:#9aa3b5; --faint:#6e778a; --line:#2a3240; --line-strong:#3a4456;
  --accent:#6d93ff; --accent-ink:#0b1020; --accent-soft:#1d2a4d;
  --danger:#ff6b5e; --danger-soft:#3a1715; --warn:#f0a43a; --warn-soft:#352610; --ok:#4fd18b; --ok-soft:#12301f;
  --critical:#ff5a4d; --high:#ff9a2e; --medium:#e8c13a; --low:#3ccf85;
  --st-new:#6d93ff; --st-in_dispatch:#a68bfa; --st-assigned:#f0a43a; --st-accepted:#3cc6d0;
  --st-in_progress:#4cb3f0; --st-resolved:#4fd18b; --st-rework:#ff8a50; --st-closed:#9aa3b5; --st-rejected:#6e778a;
  --shadow:0 1px 2px rgba(0,0,0,.4); --shadow-lg:0 12px 32px rgba(0,0,0,.55);
}

/* ---------------------------------------------------------------- base */
* { box-sizing:border-box; }
html { -webkit-text-size-adjust:100%; }
body { margin:0; font:14px/1.45 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif; color:var(--ink); background:var(--bg); }
a { color:var(--accent); }
h1 { font-size:22px; margin:0 0 12px; letter-spacing:-.01em; }
h2 { font-size:16px; margin:24px 0 10px; }
h3 { font-size:14px; margin:16px 0 8px; }
code { font-family:ui-monospace,SFMono-Regular,Menlo,monospace; font-size:12px; background:var(--surface-2); padding:1px 4px; border-radius:4px; word-break:break-all; }
:focus-visible { outline:none; box-shadow:var(--focus); }
.icon { width:16px; height:16px; flex:none; vertical-align:-3px; }
.muted { color:var(--muted); }
.small { font-size:12px; }
.error { color:var(--danger); }
.spacer { flex:1; }
.sr-only { position:absolute; width:1px; height:1px; overflow:hidden; clip:rect(0 0 0 0); white-space:nowrap; }
[x-cloak], [hidden] { display:none !important; }

/* ---------------------------------------------------------------- controls */
input, select, textarea { font:inherit; color:var(--ink); padding:7px 10px; border:1px solid var(--line-strong); border-radius:6px; background:var(--surface); min-height:34px; }
textarea { resize:vertical; }
input:focus, select:focus, textarea:focus { outline:none; border-color:var(--accent); box-shadow:var(--focus); }
input[type=checkbox], input[type=radio] { min-height:0; accent-color:var(--accent); width:16px; height:16px; margin:0; }
fieldset { border:0; padding:0; margin:0; min-width:0; }
fieldset[disabled] input, fieldset[disabled] select, fieldset[disabled] textarea { background:var(--surface-2); color:var(--muted); }

button, .btn { display:inline-flex; align-items:center; justify-content:center; gap:6px; padding:7px 14px; min-height:34px; border:1px solid transparent; border-radius:6px;
  background:var(--accent); color:var(--accent-ink); font:inherit; font-weight:500; cursor:pointer; text-decoration:none; white-space:nowrap; }
button:hover, .btn:hover { filter:brightness(1.06); }
button:disabled, .btn[aria-disabled=true] { opacity:.5; cursor:not-allowed; filter:none; }
button.secondary, .btn.secondary { background:var(--surface); color:var(--ink); border-color:var(--line-strong); }
button.secondary:hover, .btn.secondary:hover { background:var(--hover); filter:none; }
button.danger, .btn.danger { background:var(--danger); color:#fff; }
button.ghost, .btn.ghost { background:transparent; color:var(--muted); border-color:transparent; }
button.ghost:hover, .btn.ghost:hover { background:var(--surface-2); color:var(--ink); filter:none; }
button.ghost.danger { color:var(--danger); background:transparent; }
button.ghost.danger:hover { background:var(--danger-soft); }
button.small, .btn.small { padding:3px 9px; min-height:26px; font-size:12px; background:var(--surface-2); color:var(--ink); border-color:transparent; }
button.small:hover, .btn.small:hover { background:var(--surface-3); filter:none; }
button.small.primary { background:var(--accent); color:var(--accent-ink); }
button.small.primary:hover { filter:brightness(1.06); }
button.small.danger { background:transparent; color:var(--danger); }
button.small.danger:hover { background:var(--danger-soft); }
button.link { background:none; border:0; color:var(--accent); padding:0; min-height:0; font-weight:400; }
button.block, .btn.block { width:100%; }
button.htmx-request, form.htmx-request button[type=submit] { opacity:.6; pointer-events:none; }

/* ---------------------------------------------------------------- top bar */
.top { display:flex; align-items:center; gap:12px; padding:0 16px; height:52px; background:var(--surface); border-bottom:1px solid var(--line); position:sticky; top:0; z-index:30; }
.brand { display:flex; align-items:center; gap:8px; font-weight:600; color:var(--ink); text-decoration:none; white-space:nowrap; max-width:220px; overflow:hidden; text-overflow:ellipsis; }
.brand .logo { width:26px; height:26px; border-radius:7px; background:var(--accent); color:var(--accent-ink); display:grid; place-items:center; flex:none; }
.brand .logo .icon { width:16px; height:16px; }
.top nav.main { display:flex; gap:2px; overflow-x:auto; scrollbar-width:none; height:100%; }
.top nav.main::-webkit-scrollbar { display:none; }
.top nav.main a { display:flex; align-items:center; gap:6px; padding:0 10px; color:var(--muted); text-decoration:none; white-space:nowrap; border-bottom:2px solid transparent; }
.top nav.main a:hover { color:var(--ink); }
.top nav.main a.on { color:var(--ink); border-bottom-color:var(--accent); font-weight:500; }
.top nav.main a.cta { color:var(--accent); }
.live { display:flex; align-items:center; gap:6px; font-size:12px; color:var(--muted); white-space:nowrap; }
.live::before { content:""; width:8px; height:8px; border-radius:50%; background:var(--faint); }
.live.on::before { background:var(--ok); box-shadow:0 0 0 3px color-mix(in srgb, var(--ok) 25%, transparent); }
.live.off { color:var(--danger); }
.live.off::before { background:var(--danger); }
.icon-btn { background:transparent; color:var(--muted); border:0; padding:6px; min-height:0; border-radius:6px; }
.icon-btn:hover { background:var(--surface-2); color:var(--ink); filter:none; }
.icon-btn.on { color:var(--accent); }

details.menu { position:relative; }
details.menu > summary { list-style:none; display:flex; align-items:center; gap:8px; cursor:pointer; padding:4px 6px; border-radius:6px; }
details.menu > summary::-webkit-details-marker { display:none; }
details.menu > summary:hover { background:var(--surface-2); }
.avatar { width:28px; height:28px; border-radius:50%; background:var(--accent-soft); color:var(--accent); display:grid; place-items:center; font-weight:600; font-size:12px; flex:none; }
.who { display:flex; flex-direction:column; line-height:1.2; }
.who b { font-weight:500; font-size:13px; }
.who span { font-size:11px; color:var(--muted); }
.menu-pop { position:absolute; right:0; top:calc(100% + 6px); min-width:240px; background:var(--surface); border:1px solid var(--line); border-radius:10px; box-shadow:var(--shadow-lg); padding:6px; z-index:40; }
.menu-pop a, .menu-pop button.item { display:flex; align-items:center; gap:8px; width:100%; padding:8px 10px; border-radius:6px; color:var(--ink); text-decoration:none; background:none; border:0; font-weight:400; justify-content:flex-start; min-height:0; }
.menu-pop a:hover, .menu-pop button.item:hover { background:var(--surface-2); filter:none; }
.menu-pop hr { border:0; border-top:1px solid var(--line); margin:6px 0; }
.menu-pop .label { font-size:11px; color:var(--muted); padding:6px 10px 2px; text-transform:uppercase; letter-spacing:.04em; }
.seg { display:flex; gap:2px; padding:2px 6px 6px; }
.seg button, .seg a { flex:1; justify-content:center; padding:4px 6px; min-height:28px; background:var(--surface-2); color:var(--muted); border:0; font-size:12px; font-weight:500; border-radius:6px; text-decoration:none; }
.seg button.on, .seg a.on { background:var(--accent); color:var(--accent-ink); }
.seg form { display:contents; }

.page { padding:16px 20px 40px; }
.page-head { display:flex; align-items:center; gap:12px; flex-wrap:wrap; margin-bottom:14px; }
.page-head h1 { margin:0; }
.crumb { display:inline-flex; align-items:center; gap:4px; color:var(--muted); text-decoration:none; font-size:13px; margin-bottom:8px; }
.crumb:hover { color:var(--ink); }

/* ---------------------------------------------------------------- notices and toasts */
.notice { display:flex; align-items:flex-start; gap:8px; background:var(--ok-soft); color:var(--ok); padding:10px 14px; border-radius:var(--radius); margin-bottom:14px; border:1px solid color-mix(in srgb, var(--ok) 25%, transparent); }
.notice.bad { background:var(--danger-soft); color:var(--danger); border-color:color-mix(in srgb, var(--danger) 25%, transparent); }
.notice.info { background:var(--accent-soft); color:var(--ink); border-color:color-mix(in srgb, var(--accent) 25%, transparent); }
.notice .grow { flex:1; min-width:0; }
.notice code { background:var(--surface); }
.toasts { position:fixed; right:16px; bottom:16px; display:flex; flex-direction:column; gap:8px; z-index:60; }
.toast { display:flex; align-items:flex-start; gap:8px; background:var(--danger); color:#fff; padding:10px 12px 10px 14px; border-radius:var(--radius); max-width:380px; box-shadow:var(--shadow-lg); animation:toast-in .18s ease-out; }
.toast.ok { background:var(--ok); color:#06150d; }
.toast span { flex:1; }
.toast button { background:none; border:0; color:inherit; padding:0 2px; min-height:0; opacity:.8; }
@keyframes toast-in { from { transform:translateY(8px); opacity:0; } }

/* ---------------------------------------------------------------- badges, tags */
.badge { --c:var(--muted); display:inline-flex; align-items:center; gap:5px; font-size:12px; font-weight:500; line-height:1; padding:4px 8px; border-radius:999px;
  color:var(--c); background:color-mix(in srgb, var(--c) 13%, transparent); white-space:nowrap; }
.badge.lg { font-size:13px; padding:5px 10px; }
.badge.solid { background:var(--c); color:#fff; }
.st-new { --c:var(--st-new); } .st-in_dispatch { --c:var(--st-in_dispatch); } .st-assigned { --c:var(--st-assigned); }
.st-accepted { --c:var(--st-accepted); } .st-in_progress { --c:var(--st-in_progress); } .st-resolved { --c:var(--st-resolved); }
.st-rework { --c:var(--st-rework); } .st-closed { --c:var(--st-closed); } .st-rejected { --c:var(--st-rejected); }
.badge.ok { --c:var(--ok); } .badge.bad { --c:var(--danger); } .badge.warn { --c:var(--warn); }
.prio-dot { display:inline-flex; align-items:center; gap:6px; white-space:nowrap; }
.prio-dot::before { content:""; width:8px; height:8px; border-radius:50%; background:var(--p, var(--medium)); flex:none; }
.p-critical { --p:var(--critical); } .p-high { --p:var(--high); } .p-medium { --p:var(--medium); } .p-low { --p:var(--low); }
.tags { display:flex; flex-wrap:wrap; gap:4px; }
.tag { display:inline-flex; align-items:center; gap:4px; font-size:11px; font-weight:500; background:var(--surface-2); color:var(--muted); border-radius:4px; padding:2px 6px; white-space:nowrap; }
.tag.bad { background:var(--danger-soft); color:var(--danger); }
.tag.warn { background:var(--warn-soft); color:var(--warn); }
.tag.info { background:var(--accent-soft); color:var(--accent); }
.tag .icon { width:12px; height:12px; vertical-align:0; }

/* ---------------------------------------------------------------- board */
.board-bar { display:flex; align-items:center; gap:8px; flex-wrap:wrap; margin-bottom:12px; }
.search { position:relative; display:flex; align-items:center; }
.search .icon { position:absolute; left:10px; color:var(--faint); pointer-events:none; }
.search input { padding-left:32px; min-width:260px; }
.form-card label.search { flex-direction:row; margin-top:0; }
.toggle { display:inline-flex; align-items:center; gap:6px; padding:5px 10px; min-height:34px; border:1px solid var(--line-strong); border-radius:6px; background:var(--surface); cursor:pointer; user-select:none; white-space:nowrap; }
.toggle:has(input:checked) { border-color:var(--accent); background:var(--accent-soft); color:var(--accent); }
.toggle input { position:absolute; opacity:0; pointer-events:none; }
.kbd { font:11px ui-monospace,monospace; border:1px solid var(--line-strong); border-bottom-width:2px; border-radius:4px; padding:0 4px; color:var(--muted); }

.alarm-bar { display:flex; align-items:center; gap:10px; flex-wrap:wrap; background:var(--alarm); color:#fff; padding:10px 14px; border-radius:var(--radius); margin-bottom:12px; font-weight:500; animation:alarm 1.6s ease-in-out infinite; }
.alarm-bar a { color:#fff; font-weight:700; }
@keyframes alarm { 50% { box-shadow:0 0 0 4px color-mix(in srgb, var(--alarm) 35%, transparent); } }
.readonly-hint { margin-bottom:12px; }

.board { display:grid; grid-template-columns:repeat(6, minmax(210px, 1fr)); gap:12px; align-items:start; overflow-x:auto; padding-bottom:8px; }
.column { background:var(--surface-2); border-radius:10px; display:flex; flex-direction:column; max-height:calc(100vh - 150px); border-top:3px solid var(--c, var(--muted)); }
.column h2 { display:flex; align-items:center; gap:6px; font-size:12px; margin:0; padding:10px 12px 8px; color:var(--ink); text-transform:uppercase; letter-spacing:.04em; font-weight:600; }
.count { background:var(--surface); color:var(--muted); border-radius:10px; padding:1px 7px; font-size:11px; font-weight:600; }
.drop { flex:1; min-height:120px; overflow-y:auto; display:flex; flex-direction:column; gap:8px; padding:2px 8px 10px; }
.empty { color:var(--faint); text-align:center; font-size:12px; padding:18px 8px; margin:0; border:1px dashed var(--line-strong); border-radius:8px; }
.drop .empty { margin-top:6px; }

.card-item { position:relative; background:var(--surface); border:1px solid var(--line); border-left:4px solid var(--medium); border-radius:8px; padding:9px 10px; box-shadow:var(--shadow); cursor:grab; display:flex; flex-direction:column; gap:5px; }
.card-item:hover { border-color:var(--line-strong); }
.card-item.readonly { cursor:default; }
.card-item.prio-critical { border-left-color:var(--critical); } .card-item.prio-high { border-left-color:var(--high); }
.card-item.prio-medium { border-left-color:var(--medium); } .card-item.prio-low { border-left-color:var(--low); }
.card-item.trapped { background:var(--danger-soft); border-color:color-mix(in srgb, var(--danger) 40%, transparent); border-left-color:var(--critical); }
.card-item.fresh { animation:fresh 2.4s ease-out 2; }
@keyframes fresh { 0% { box-shadow:0 0 0 3px var(--accent); } 100% { box-shadow:var(--shadow); } }
.card-item.sortable-ghost { opacity:.35; }
.card-item.sortable-chosen { box-shadow:var(--shadow-lg); }
.card-item header { display:flex; align-items:center; gap:6px; }
.card-item header .age { margin-left:auto; font-size:12px; color:var(--muted); font-variant-numeric:tabular-nums; white-space:nowrap; }
a.num { color:var(--ink); text-decoration:none; }
a.num:hover { color:var(--accent); text-decoration:underline; }
.alarm { display:flex; align-items:center; gap:5px; color:var(--danger); font-weight:600; font-size:13px; }
.alarm .icon { animation:blink 1s step-start infinite; }
@keyframes blink { 50% { opacity:.25; } }
.card-item p { margin:0; }
.addr { font-weight:500; overflow-wrap:anywhere; color:inherit; text-decoration:none; }
a.addr:hover { color:var(--accent); }
.addr em { font-weight:400; color:var(--muted); }
.desc { color:var(--muted); font-size:13px; display:-webkit-box; -webkit-line-clamp:2; -webkit-box-orient:vertical; overflow:hidden; }
.card-item footer { display:flex; flex-wrap:wrap; gap:4px 10px; color:var(--muted); font-size:12px; }
.card-item footer span { display:inline-flex; align-items:center; gap:4px; }
.card-item footer .icon { width:13px; height:13px; }
.deadline { display:inline-flex; align-items:center; gap:4px; font-size:12px; font-variant-numeric:tabular-nums; color:var(--muted); }
.deadline .icon { width:13px; height:13px; }
.deadline.soon { color:var(--warn); font-weight:500; }
.deadline.over { color:var(--danger); font-weight:600; }
.actions { display:flex; flex-wrap:wrap; gap:4px; margin-top:2px; padding-top:6px; border-top:1px solid var(--line); }
.actions .push { margin-left:auto; }

/* ---------------------------------------------------------------- dialog */
.overlay { position:fixed; inset:0; background:rgba(10,14,22,.45); display:flex; align-items:center; justify-content:center; z-index:50; padding:16px; animation:fade .12s ease-out; }
@keyframes fade { from { opacity:0; } }
.dialog { background:var(--surface); border-radius:12px; padding:20px; width:min(420px, 100%); display:flex; flex-direction:column; gap:8px; box-shadow:var(--shadow-lg); }
.dialog h3 { margin:0 0 4px; font-size:17px; }
.dialog label { color:var(--muted); font-size:13px; }
.dialog .row { display:flex; justify-content:flex-end; gap:8px; margin-top:10px; }
.reasons { display:flex; flex-direction:column; gap:6px; }
.reasons label { display:flex; align-items:center; gap:8px; padding:8px 10px; border:1px solid var(--line-strong); border-radius:6px; color:var(--ink); cursor:pointer; font-size:14px; }
.reasons label:has(input:checked) { border-color:var(--accent); background:var(--accent-soft); }

/* ---------------------------------------------------------------- filters, chips */
.filters { display:flex; flex-direction:column; gap:10px; background:var(--surface); border:1px solid var(--line); border-radius:10px; padding:12px; margin-bottom:14px; }
.filters .line { display:flex; flex-wrap:wrap; gap:8px; align-items:center; }
.filters label.field { display:inline-flex; align-items:center; gap:6px; color:var(--muted); font-size:13px; }
.filters input[type=search] { min-width:280px; flex:1; max-width:420px; }
.chips { display:flex; flex-wrap:wrap; gap:4px; align-items:center; }
.chips .chips-label { font-size:12px; color:var(--muted); margin-right:4px; min-width:70px; }
.chip { position:relative; display:inline-flex; align-items:center; gap:6px; padding:4px 10px; border:1px solid var(--line-strong); border-radius:999px; font-size:12px; cursor:pointer; user-select:none; background:var(--surface); white-space:nowrap; }
.chip:hover { background:var(--hover); }
.chip input { position:absolute; opacity:0; pointer-events:none; }
.chip:has(input:checked) { background:var(--accent-soft); border-color:var(--accent); color:var(--accent); font-weight:500; }
.chip:has(input:focus-visible) { box-shadow:var(--focus); }
.result-line { display:flex; align-items:center; gap:10px; margin:0 0 8px; color:var(--muted); }
.checks { display:flex; flex-direction:column; gap:2px; font-size:13px; }

/* ---------------------------------------------------------------- tables */
.table-wrap { background:var(--surface); border:1px solid var(--line); border-radius:10px; overflow:auto; }
table.grid { width:100%; border-collapse:collapse; background:var(--surface); }
.table-wrap table.grid { border:0; }
table.grid th, table.grid td { text-align:left; padding:9px 12px; border-bottom:1px solid var(--line); vertical-align:middle; }
table.grid thead th { position:sticky; top:0; background:var(--surface-2); font-size:12px; font-weight:600; color:var(--muted); text-transform:uppercase; letter-spacing:.03em; white-space:nowrap; z-index:1; }
table.grid tbody tr:last-child td { border-bottom:0; }
table.grid tbody tr:hover td { background:var(--hover); }
table.grid tr[data-href] { cursor:pointer; }
table.grid tr td:first-child { border-left:3px solid transparent; }
table.grid tr.prio-critical td:first-child { border-left-color:var(--critical); }
table.grid tr.prio-high td:first-child { border-left-color:var(--high); }
table.grid tr.trapped td { background:color-mix(in srgb, var(--danger) 7%, var(--surface)); }
table.grid td input, table.grid td select { width:100%; min-width:70px; }
table.grid tfoot th, table.grid tfoot td { background:var(--surface-2); font-weight:600; }
table.grid.narrow, .table-wrap.narrow { max-width:440px; }
td.num, th.num { text-align:right; font-variant-numeric:tabular-nums; }
td.nowrap { white-space:nowrap; }
td.empty-row { text-align:center; padding:28px; color:var(--muted); }
.row-form { display:inline; }
.cell-actions { display:flex; gap:4px; justify-content:flex-end; flex-wrap:wrap; }

.pager { display:flex; gap:4px; align-items:center; margin-top:12px; flex-wrap:wrap; }
.pager a, .pager span { display:inline-flex; align-items:center; justify-content:center; min-width:32px; height:32px; padding:0 8px; border-radius:6px; color:var(--ink); text-decoration:none; cursor:pointer; border:1px solid var(--line); background:var(--surface); font-variant-numeric:tabular-nums; }
.pager a:hover { background:var(--hover); }
.pager a.on { background:var(--accent); color:var(--accent-ink); border-color:var(--accent); font-weight:600; }
.pager span.gap { border:0; background:none; color:var(--faint); cursor:default; }
.pager a.off { opacity:.4; pointer-events:none; }

/* ---------------------------------------------------------------- cards, forms */
.panel { background:var(--surface); border:1px solid var(--line); border-radius:10px; padding:16px; }
.panel > h2:first-child, .panel > h3:first-child { margin-top:0; }
.panel + .panel { margin-top:14px; }
.panel-title { display:flex; align-items:center; gap:8px; font-size:13px; font-weight:600; color:var(--muted); text-transform:uppercase; letter-spacing:.04em; margin:0 0 12px; }
.form-card { background:var(--surface); border:1px solid var(--line); border-radius:10px; padding:20px; max-width:560px; display:flex; flex-direction:column; gap:6px; }
.form-card h1, .form-card h2, .form-card h3 { margin-top:0; }
.form-card label { color:var(--muted); font-size:13px; margin-top:6px; display:flex; flex-direction:column; gap:4px; }
.form-card label.inline { flex-direction:row; align-items:center; gap:8px; color:var(--ink); }
.form-card button[type=submit], .form-card > button { margin-top:12px; align-self:flex-start; }
.form-card.wide { max-width:900px; }
.form-card .hint, .hint { color:var(--faint); font-size:12px; margin:0; }
.req::after { content:" *"; color:var(--danger); }
.grid2 { display:grid; grid-template-columns:1fr 1fr; gap:8px 16px; }
.grid2 label { display:flex; flex-direction:column; }
.form-grid { display:grid; grid-template-columns:minmax(0,1fr) minmax(0,1fr); gap:16px; max-width:980px; }
.form-grid .panel { display:flex; flex-direction:column; gap:6px; }
.form-grid .panel label { color:var(--muted); font-size:13px; margin-top:6px; }
.form-grid .panel + .panel { margin-top:0; }
.form-grid .search, .form-grid .search input { width:100%; min-width:0; }
.form-foot { display:flex; gap:8px; align-items:center; margin-top:16px; max-width:980px; }
.trap-toggle { display:flex; align-items:center; gap:10px; padding:10px 12px; border:1px solid var(--line-strong); border-radius:8px; cursor:pointer; color:var(--ink) !important; font-size:14px !important; margin-top:10px !important; }
.trap-toggle:has(input:checked) { background:var(--danger-soft); border-color:var(--danger); color:var(--danger) !important; font-weight:600; }
.two { display:flex; gap:16px; flex-wrap:wrap; margin:16px 0; align-items:flex-start; }
.two > * { flex:1 1 320px; }
.cards { display:grid; grid-template-columns:repeat(auto-fill, minmax(300px, 1fr)); gap:12px; }
.cards .form-card { max-width:none; }
.toolbar { display:flex; gap:8px; margin-bottom:14px; align-items:center; flex-wrap:wrap; }
.toolbar .search input { min-width:300px; }

.tabs { display:flex; gap:4px; margin-bottom:16px; border-bottom:1px solid var(--line); overflow-x:auto; }
.tabs a { color:var(--muted); text-decoration:none; padding:8px 12px; border-bottom:2px solid transparent; white-space:nowrap; margin-bottom:-1px; }
.tabs a:hover { color:var(--ink); }
.tabs a.on { color:var(--ink); border-bottom-color:var(--accent); font-weight:500; }

/* ---------------------------------------------------------------- request card */
.card-page { display:grid; grid-template-columns:minmax(0,1fr) 320px; gap:20px; align-items:start; }
.card-head { display:flex; align-items:center; flex-wrap:wrap; gap:8px; margin-bottom:16px; }
.card-head h1 { margin:0 6px 0 0; font-size:24px; font-variant-numeric:tabular-nums; }
.card-head .prio-bar { width:6px; align-self:stretch; border-radius:3px; background:var(--p, var(--medium)); }
.trapped-banner { display:flex; align-items:center; gap:10px; background:var(--alarm); color:#fff; border-radius:var(--radius); padding:10px 14px; margin-bottom:14px; font-weight:600; }
dl.facts { display:grid; grid-template-columns:170px minmax(0,1fr); gap:8px 16px; margin:0; }
dl.facts dt { color:var(--muted); }
dl.facts dd { margin:0; overflow-wrap:anywhere; }
.phone { display:inline-flex; align-items:center; gap:6px; font-variant-numeric:tabular-nums; }
.phone a { font-weight:500; }
.timers { display:grid; grid-template-columns:repeat(3, minmax(0,1fr)); gap:10px; }
.timer { background:var(--surface); border:1px solid var(--line); border-left:4px solid var(--line-strong); border-radius:8px; padding:10px 12px; }
.timer .t-title { color:var(--muted); font-size:12px; }
.timer .t-value { margin:0; font-size:16px; font-weight:600; margin-top:2px; font-variant-numeric:tabular-nums; }
.timer.running { border-left-color:var(--accent); }
.timer.overdue, .timer.late { border-left-color:var(--danger); }
.timer.overdue .t-value, .timer.late .t-value { color:var(--danger); }
.timer.met { border-left-color:var(--ok); }
.timer.met .t-value { color:var(--ok); }
.timer.none .t-value { color:var(--faint); }
.timeline { list-style:none; padding:0; margin:0; position:relative; }
.timeline li { position:relative; padding:0 0 14px 22px; }
.timeline li::before { content:""; position:absolute; left:5px; top:6px; width:8px; height:8px; border-radius:50%; background:var(--line-strong); }
.timeline li::after { content:""; position:absolute; left:8.5px; top:16px; bottom:0; width:1px; background:var(--line); }
.timeline li:last-child::after { display:none; }
.timeline li.note::before { background:var(--warn); }
.timeline li .when { color:var(--muted); font-size:12px; font-variant-numeric:tabular-nums; margin-right:6px; }
.timeline li .quote { margin:4px 0 0; padding:6px 10px; background:var(--surface-2); border-radius:6px; }
.timeline li.note .quote { background:var(--warn-soft); }
.panel > p.muted:only-child, .files > p.muted { margin:0; }
.files { display:flex; flex-wrap:wrap; gap:8px; }
.files img { height:120px; width:120px; object-fit:cover; border-radius:8px; border:1px solid var(--line); display:block; }
.files a.file { display:inline-flex; align-items:center; gap:6px; padding:8px 12px; border:1px solid var(--line); border-radius:8px; text-decoration:none; }
.side { position:sticky; top:68px; display:flex; flex-direction:column; gap:12px; }
.side .panel { padding:14px; }
.side .action { display:flex; flex-direction:column; gap:6px; margin:0; }
.side .action + .action { margin-top:10px; padding-top:10px; border-top:1px solid var(--line); }
.side .action button { width:100%; }
.inline-form { display:flex; gap:8px; align-items:flex-start; margin-top:12px; }
.inline-form textarea { flex:1; }
.call-row { padding:10px 0; border-bottom:1px solid var(--line); display:flex; flex-direction:column; gap:6px; }
.call-row:last-child { border-bottom:0; }
.call-row audio { width:100%; max-width:420px; height:36px; }

/* ---------------------------------------------------------------- calls */
.turns { list-style:none; padding:0; display:flex; flex-direction:column; gap:6px; max-width:820px; }
.turns li { padding:8px 12px; border-radius:12px; max-width:80%; background:var(--surface-2); }
.turns li.resident { border-bottom-left-radius:4px; }
.turns li.agent { background:var(--accent-soft); margin-left:auto; border-bottom-right-radius:4px; }
.turns li.interrupted { opacity:.75; border:1px dashed var(--muted); }
.turns .meta { display:block; font-size:12px; color:var(--muted); }
.turn-text { margin:2px 0; }
.tool { font-size:12px; margin:4px 0 0; }
.player { position:sticky; top:60px; z-index:2; background:var(--surface); border:1px solid var(--line); border-radius:10px; padding:8px; margin:12px 0; max-width:820px; }
.player audio { width:100%; display:block; }

/* ---------------------------------------------------------------- reports */
.tiles { display:grid; grid-template-columns:repeat(auto-fill, minmax(180px, 1fr)); gap:12px; margin:8px 0; }
.tile { background:var(--surface); border:1px solid var(--line); border-radius:10px; padding:12px 14px; }
.tile .value { font-size:26px; font-weight:600; color:var(--ink); font-variant-numeric:tabular-nums; letter-spacing:-.01em; }
.tile .label { color:var(--muted); font-size:12px; }
table.bars { border-collapse:collapse; width:100%; max-width:560px; }
table.bars th { text-align:left; font-weight:400; color:var(--ink); padding:4px 10px 4px 0; white-space:nowrap; width:1%; }
table.bars td { padding:4px 0; }
table.bars td.num { text-align:right; padding-left:10px; width:1%; color:var(--ink); }
.bar { display:block; height:14px; background:var(--accent); border-radius:0 4px 4px 0; min-width:2px; }

/* ---------------------------------------------------------------- responsive */
@media (max-width: 1100px) {
  .card-page { grid-template-columns:1fr; }
  .side { position:static; order:-1; }
  .card-page { display:flex; flex-direction:column; }
}
@media (max-width: 760px) {
  .page { padding:12px; }
  .top { padding:0 8px; gap:6px; }
  .brand .name, .who, .live .txt, .hide-sm { display:none; }
  .top nav.main a span { display:none; }
  .top nav.main a { padding:0 10px; }
  .form-grid, .grid2, .timers { grid-template-columns:1fr; }
  dl.facts { grid-template-columns:1fr; gap:2px; }
  dl.facts dd { margin-bottom:8px; }
  .search input, .filters input[type=search], .toolbar .search input { min-width:0; width:100%; }
  .search { flex:1; }
  .board-bar .search { flex:1 1 100%; }
  .board { grid-template-columns:repeat(6, minmax(82vw, 1fr)); scroll-snap-type:x mandatory; }
  .column { scroll-snap-align:start; }
  .turns li { max-width:92%; }
}
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation:none !important; transition:none !important; }
}

/* ---------------------------------------------------------------- visual refinement */
:root {
  --bg:#f3f5f8; --surface:#fff; --surface-2:#f7f8fa; --surface-3:#e9edf2; --hover:#f5f7fa;
  --ink:#182230; --muted:#606d7e; --faint:#8994a3; --line:#e3e8ee; --line-strong:#cbd4de;
  --accent:#2457d6; --accent-ink:#fff; --accent-soft:#edf2ff;
  --radius:10px; --shadow:0 1px 2px rgba(21,35,54,.04), 0 3px 10px rgba(21,35,54,.035);
  --shadow-lg:0 18px 48px rgba(21,35,54,.18);
}
:root[data-theme="dark"] {
  --bg:#10151c; --surface:#171e27; --surface-2:#1c2530; --surface-3:#273341; --hover:#202a36;
  --ink:#e9eef5; --muted:#a1adbb; --faint:#738193; --line:#293542; --line-strong:#3a4a5b;
  --accent:#81a5ff; --accent-ink:#10182a; --accent-soft:#202f4e;
  --shadow:0 1px 2px rgba(0,0,0,.28), 0 4px 12px rgba(0,0,0,.12);
}
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    --bg:#10151c; --surface:#171e27; --surface-2:#1c2530; --surface-3:#273341; --hover:#202a36;
    --ink:#e9eef5; --muted:#a1adbb; --faint:#738193; --line:#293542; --line-strong:#3a4a5b;
    --accent:#81a5ff; --accent-ink:#10182a; --accent-soft:#202f4e;
    --shadow:0 1px 2px rgba(0,0,0,.28), 0 4px 12px rgba(0,0,0,.12);
  }
}
body { letter-spacing:.005em; }
.top { height:58px; padding:0 22px; gap:16px; box-shadow:0 1px 0 rgba(24,34,48,.025); }
.brand { max-width:240px; gap:10px; }
.brand .logo { width:30px; height:30px; border-radius:9px; box-shadow:0 3px 9px color-mix(in srgb, var(--accent) 24%, transparent); }
.top nav.main { gap:4px; }
.top nav.main a { align-self:center; height:38px; border:0; border-radius:8px; padding:0 11px; transition:background .15s ease,color .15s ease; }
.top nav.main a:hover { background:var(--surface-2); }
.top nav.main a.on { background:var(--accent-soft); color:var(--accent); }
.page { max-width:1920px; margin:0 auto; padding:28px 32px 48px; min-width:0; }
.page-head { margin-bottom:18px; }
.page-head h1 { font-size:26px; letter-spacing:-.035em; font-weight:650; }
.board-heading { display:flex; align-items:flex-end; justify-content:space-between; margin-bottom:20px; }
.board-heading > div { display:grid; gap:3px; }
.eyebrow { margin:0; color:var(--accent); font-size:11px; line-height:1.3; font-weight:700; letter-spacing:.1em; text-transform:uppercase; }
.board-caption { margin:0 0 2px; color:var(--muted); font-size:13px; }
.board-bar { padding:10px; margin:0 0 16px; gap:9px; border:1px solid var(--line); border-radius:12px; background:var(--surface); box-shadow:var(--shadow); }
.board-bar .search { flex:1; }
.board-bar .search input { min-width:240px; width:100%; border-color:transparent; background:var(--surface-2); min-height:40px; }
.toggle { border-color:var(--line); border-radius:8px; }
.board { gap:14px; padding:2px 2px 12px; }
.column { border:1px solid var(--line); border-top:3px solid var(--c, var(--muted)); border-radius:12px; background:color-mix(in srgb, var(--surface-2) 78%, var(--bg)); max-height:calc(100dvh - 330px); min-height:220px; }
.column h2 { padding:14px 12px; letter-spacing:0; text-transform:none; font-size:13px; justify-content:space-between; }
.count { min-width:23px; text-align:center; padding:2px 7px; }
.drop { padding:3px 9px 10px; gap:9px; }
.card-item { border-radius:10px; padding:13px 12px; gap:9px; transition:transform .15s ease,box-shadow .15s ease,border-color .15s ease; }
.card-item:hover { transform:translateY(-1px); box-shadow:var(--shadow); }
.card-item .addr { font-size:14px; font-weight:650; line-height:1.5; }
.card-item header { flex-wrap:wrap; font-size:12px; }
.card-item .actions { border-top:1px solid var(--line); padding-top:10px; margin-top:2px; }
.card-item footer { padding-top:2px; }
.card-item .tags:empty { display:none; }
.board-summary { display:grid; grid-template-columns:repeat(4,minmax(0,1fr)); gap:14px; margin:0 0 20px; }
.summary-item { display:flex; align-items:center; gap:14px; padding:18px 20px; background:var(--surface); border:1px solid var(--line); border-radius:12px; box-shadow:var(--shadow); }
.summary-icon { display:grid; place-items:center; flex:none; width:42px; height:42px; border-radius:12px; color:var(--accent); background:var(--accent-soft); }
.summary-icon .icon { width:20px; height:20px; }
.summary-item.waiting .summary-icon { color:var(--warn); background:var(--warn-soft); }
.summary-item.done .summary-icon { color:var(--ok); background:var(--ok-soft); }
.summary-item > div { display:flex; flex-direction:column; gap:3px; }
.summary-label { font-size:12px; color:var(--muted); }
.summary-item strong { font-size:28px; line-height:1.15; font-weight:650; font-variant-numeric:tabular-nums; letter-spacing:-.04em; }
.board-results { margin:-4px 0 14px; }
.skip-link { position:fixed; top:8px; left:12px; z-index:100; padding:12px 18px; background:var(--surface); border:1px solid var(--accent); border-radius:8px; transform:translateY(-150%); }
.skip-link:focus { transform:translateY(0); }
.toggle:has(input:focus-visible), .chip:has(input:focus-visible) { box-shadow:var(--focus); }
.filters .line { gap:12px; }
.table-wrap { scrollbar-width:thin; }
table.grid th { font-size:11px; background:var(--surface-2); }
table.grid td { vertical-align:middle; }
.empty-row { padding:40px 16px !important; }
.filters, .table-wrap, .panel, .tile, .form-card, .player { border-radius:12px; box-shadow:var(--shadow); }
.filters { padding:14px; }
input, select, textarea { border-radius:8px; }
button, .btn { border-radius:8px; font-weight:600; transition:filter .15s ease,transform .15s ease,background .15s ease; }
button:not(:disabled):active, .btn:active { transform:translateY(1px); }
table.grid th, table.grid td { padding:10px 13px; }
table.grid tbody tr { transition:background .12s ease; }
.tile { padding:15px 16px; }
.tile .value { letter-spacing:-.04em; }
.bar { border-radius:999px; }
@media (max-width: 760px) {
  .top { height:54px; padding:0 10px; }
  .top nav.main { position:fixed; z-index:35; inset:auto 0 0; height:calc(62px + env(safe-area-inset-bottom)); justify-content:space-around; gap:0; padding:4px 5px calc(4px + env(safe-area-inset-bottom)); background:var(--surface); border-top:1px solid var(--line); box-shadow:0 -8px 24px rgba(21,35,54,.08); }
  .top nav.main a, .top nav.main a.on { height:50px; min-width:0; padding:4px 3px; display:flex; flex:1 1 0; flex-direction:column; justify-content:center; gap:2px; border-radius:8px; font-size:10px; overflow:hidden; }
  .top nav.main a span { display:block; max-width:100%; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; line-height:1.1; }
  .top nav.main a .icon { width:18px; height:18px; }
  .page { padding:18px 12px calc(92px + env(safe-area-inset-bottom)); }
  .page-head h1 { font-size:23px; }
  .board-heading { align-items:flex-start; flex-direction:column; gap:5px; }
  .board-bar { padding:8px; }
  .board-bar .search { flex:1 1 100%; }
  .board-bar .search input { min-width:0; }
  .board { grid-template-columns:repeat(6, minmax(84vw, 1fr)); }
  .column { max-height:none; }
  .board-summary { grid-template-columns:repeat(2,minmax(0,1fr)); gap:8px; margin-bottom:14px; }
  .summary-item { padding:12px; gap:10px; }
  .summary-icon { width:32px; height:32px; border-radius:8px; }
  .summary-label { font-size:11px; }
  .summary-item strong { font-size:24px; }
  .toasts { bottom:calc(74px + env(safe-area-inset-bottom)); left:12px; right:12px; }
  .toast { max-width:100%; }
  button, .btn, .toggle, .chip { min-height:40px; }
  .card-item .actions button { min-height:38px; }
  .filters .line > .field, .filters .line > select { flex:1; min-width:0; }
  .filters .search { flex-basis:100%; }
  .filters input[type=date] { width:100%; min-width:0; }
}
@media (min-width: 1200px) {
  body { padding-left:192px; }
  .top { padding:0 28px; }
  .brand { position:fixed; top:0; left:0; width:192px; height:72px; max-width:none; padding:0 18px; background:var(--surface); border-right:1px solid var(--line); z-index:31; }
  .brand .name { font-size:13px; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
  .top nav.main { position:fixed; left:0; top:72px; bottom:0; height:auto; width:192px; display:flex; flex-direction:column; align-items:stretch; gap:6px; padding:20px 12px; background:var(--surface); border-right:1px solid var(--line); }
  .top nav.main a { align-self:stretch; height:44px; gap:12px; padding:0 14px; font-size:13px; font-weight:500; }
  .top nav.main a.on { box-shadow:inset 3px 0 var(--accent); }
  .top nav.main a .icon { width:18px; height:18px; }
}
@media (min-width: 761px) and (max-width: 1199px) {
  .who { display:none; }
  .summary-item { padding:14px; gap:10px; }
}
@media (min-width: 761px) and (max-width: 1050px) {
  .top { gap:8px; padding:0 12px; }
  .brand { max-width:150px; }
  .brand .name { overflow:hidden; text-overflow:ellipsis; }
  .top nav.main { gap:0; }
  .top nav.main a { padding:0 7px; font-size:13px; }
  .top > .btn .hide-sm { display:none; }
}

.listen { display:grid; grid-template-columns:max-content 1fr; gap:6px 12px; align-items:center; margin:4px 0 12px; }
.listen audio, .form-card audio { max-width:100%; height:34px; }
@media (max-width: 760px) { .listen { grid-template-columns:1fr; } }

/* ---------------------------------------------------------------- voice settings */
.voice-form { display:flex; flex-direction:column; gap:16px; max-width:900px; }
.voice-form .form-card { gap:10px; }
.section-head { display:flex; flex-direction:column; gap:4px; margin-bottom:4px; }
.section-head h2 { margin:0; }
.section-head p { margin:0; }
.nowrap { white-space:nowrap; word-break:normal; }
.voice-form label.narrow { max-width:280px; }
.voice-form textarea::placeholder, .voice-form input::placeholder { color:var(--faint); font-style:italic; opacity:1; }
.field-label { color:var(--muted); font-size:13px; margin-top:8px; }
.tune-mode { display:inline-flex; gap:4px; padding:3px; background:var(--surface-2); border-radius:8px; align-self:flex-start; flex-wrap:wrap; }
.voice-form .tune-mode label { flex-direction:row; align-items:center; gap:6px; margin:0; padding:6px 14px; border-radius:6px; color:var(--muted); font-size:13px; font-weight:500; cursor:pointer; }
.voice-form .tune-mode label.on { background:var(--surface); color:var(--ink); box-shadow:var(--shadow); }
.tune-mode input { position:absolute; opacity:0; pointer-events:none; }
.tune-mode label:has(input:focus-visible) { box-shadow:var(--focus); }
.tune-grid { display:grid; grid-template-columns:1fr 1fr; gap:18px 32px; padding:16px; border:1px solid var(--line); border-radius:10px; background:var(--surface); }
.tune-grid .hint { margin-top:4px; }
.tune-head { display:flex; justify-content:space-between; align-items:baseline; gap:8px; }
.voice-form .tune-head label { margin:0; color:var(--ink); font-size:13px; font-weight:500; }
.tune-head output { font:12px ui-monospace,SFMono-Regular,Menlo,monospace; color:var(--accent); background:var(--accent-soft); padding:1px 6px; border-radius:4px; min-width:44px; text-align:center; }
.tune input[type=range] { width:100%; padding:0; min-height:24px; border:0; background:transparent; accent-color:var(--accent); margin:2px 0 0; cursor:pointer; }
.tune input[type=range]:focus { box-shadow:none; }
.tune input[type=range]:focus-visible { box-shadow:var(--focus); border-radius:6px; }
.tune-scale { display:flex; justify-content:space-between; font-size:11px; color:var(--faint); }
.voice-form label.tune-boost { flex-direction:row; align-items:flex-start; gap:10px; margin:0; color:var(--ink); font-size:13px; font-weight:500; cursor:pointer; }
.tune-boost input { margin-top:2px; }
.tune-boost .hint { display:block; font-weight:400; margin-top:2px; }
.tune-foot { grid-column:1 / -1; display:flex; align-items:center; justify-content:space-between; gap:12px; padding-top:12px; border-top:1px solid var(--line); }
.tune-foot .hint { margin:0; }
.preview { display:flex; align-items:center; gap:8px; flex-wrap:wrap; margin-top:6px; padding:10px 12px; background:var(--surface-2); border-radius:10px; }
.preview-label { font-size:13px; font-weight:500; color:var(--ink); }
.preview select { flex:1; min-width:180px; }
button.play { gap:6px; font-variant-numeric:tabular-nums; }
button.play .play-icon, button.play span[aria-hidden] { width:10px; display:inline-block; text-align:center; font-size:11px; }
button.small.play.active { background:var(--accent-soft); color:var(--accent); }
.phrase { display:flex; flex-direction:column; gap:4px; margin-top:6px; }
.phrase-head { display:flex; align-items:center; justify-content:space-between; gap:8px; min-height:26px; }
.voice-form .phrase-head label { margin:0; }
.phrase-actions { display:flex; gap:6px; align-items:center; }
.phrase textarea, .phrase input { width:100%; }
.save-bar { position:sticky; bottom:0; display:flex; align-items:center; gap:12px; padding:12px 16px; margin:0 -4px; background:color-mix(in srgb, var(--surface) 92%, transparent); backdrop-filter:blur(6px); border:1px solid var(--line); border-radius:12px; box-shadow:var(--shadow); z-index:5; }
.save-bar button { margin-left:auto; }
.save-bar.dirty { border-color:color-mix(in srgb, var(--warn) 45%, var(--line)); }
.save-state { display:flex; align-items:center; gap:8px; font-size:13px; font-weight:500; color:var(--warn); }
.save-state::before { content:""; width:8px; height:8px; border-radius:50%; background:var(--warn); }
@media (max-width: 760px) {
  .tune-grid { grid-template-columns:1fr; padding:12px; }
  .tune-foot { flex-direction:column; align-items:flex-start; }
  .phrase-head { flex-wrap:wrap; }
  .preview select { min-width:0; flex-basis:100%; }
  .preview .play { flex:1; justify-content:center; }
  .tune-mode { display:grid; grid-template-columns:1fr 1fr; align-self:stretch; }
  .voice-form .tune-mode label { justify-content:center; text-align:center; padding:8px 6px; }
  /* Above the bottom navigation of the phone layout. */
  .save-bar { bottom:calc(66px + env(safe-area-inset-bottom)); margin:0; padding:10px 12px; }
  .save-bar .hint { font-size:11px; }
}

/* Superadmin: agent phrases */
.phrases-page { max-width:940px; }
.phrases-page .form-card { margin-bottom:12px; }
.phrases-group { margin:28px 0 10px; }
.phrase-card-head { display:flex; align-items:center; gap:8px; flex-wrap:wrap; }
.phrase-card-head h3 { margin:0; font-size:15px; }
.phrase-card.just-saved { border-color:var(--ok); }
.wording { display:flex; gap:8px; align-items:flex-start; flex-wrap:wrap; }
.wording textarea { flex:1 1 320px; min-width:0; resize:vertical; field-sizing:content; }
.wording-actions, .phrase-tools, .phrase-save { display:flex; align-items:center; gap:6px; flex-wrap:wrap; }
.wording-actions .take { display:inline-flex; align-items:center; gap:4px; font-size:12px; color:var(--muted); }
.phrase-context summary { cursor:pointer; color:var(--muted); font-size:13px; }
.phrase-save button[type=submit] { margin-top:4px; }
.phrase-reset { margin:-6px 0 16px; }

/* ---------------------------------------------------------------- house card */
/* House-specific rules keep the shared panel controls unchanged. */
.house-form { max-width:1280px; margin:0 auto; }
.house-head { display:flex; align-items:center; justify-content:space-between; gap:20px; flex-wrap:wrap; margin:8px 0 24px; }
.house-title { min-width:0; }
.house-eyebrow { display:block; color:var(--muted); font-size:12px; font-weight:600; margin-bottom:6px; }
.house-title h1 { margin:0; font-size:28px; line-height:1.25; letter-spacing:-.025em; overflow-wrap:anywhere; }
.house-meta { display:flex; align-items:center; flex-wrap:wrap; gap:8px 16px; margin:12px 0 0; color:var(--muted); font-size:13px; }
.house-head-actions { display:flex; gap:8px; }
.house-nav { display:flex; gap:6px; padding:6px; margin-bottom:20px; border:1px solid var(--line); border-radius:10px; background:var(--surface); overflow-x:auto; }
.house-nav a { display:flex; align-items:center; gap:8px; padding:9px 14px; border-radius:6px; color:var(--muted); text-decoration:none; white-space:nowrap; font-weight:500; }
.house-nav a:hover, .house-nav a:focus-visible { background:var(--accent-soft); color:var(--accent); }
.house-layout { display:grid; grid-template-columns:minmax(0,1fr) 310px; gap:20px; align-items:start; }
.house-main, .house-side, .house-group { display:flex; flex-direction:column; gap:20px; min-width:0; }
.house-main .panel + .panel, .house-side .panel + .panel { margin-top:0; }
.house-side { position:sticky; top:76px; }
#house-note textarea { min-height:3.2em; }
.house-note-foot { display:flex; justify-content:flex-end; align-items:center; gap:12px; margin-top:10px; }
.house-form .panel { padding:24px; display:flex; flex-direction:column; gap:18px; border-radius:12px; scroll-margin-top:76px; }
.house-form .panel-title { margin:0; font-size:16px; color:var(--ink); text-transform:none; letter-spacing:0; gap:10px; }
.house-form .panel-title > .icon { color:var(--accent); width:19px; height:19px; }
.house-description { margin:-10px 0 0; color:var(--muted); font-size:13px; line-height:1.6; }
.house-subtitle { margin:4px 0 -4px; border-top:1px solid var(--line); padding-top:20px; font-size:14px; }
.field { display:flex; flex-direction:column; gap:5px; color:var(--muted); font-size:13px; min-width:0; }
.field input, .field select, .field textarea { width:100%; }
.field .hint { line-height:1.4; }
.house-form .field { gap:7px; color:var(--ink); font-weight:500; }
.house-form .hint { color:var(--muted); font-weight:400; line-height:1.55; }
.house-form input:not([type=hidden]), .house-form select { min-height:40px; }
.house-form textarea { line-height:1.6; }
.house-form input, .house-form select, .house-form textarea { scroll-margin-block:90px 190px; }
.fields { display:grid; gap:14px 16px; }
.address-fields { grid-template-columns:minmax(0,1fr) minmax(0,1.6fr) minmax(0,120px); }
.entrance-fields { grid-template-columns:130px minmax(0,1fr); }
.two-cols { grid-template-columns:minmax(0,1fr) minmax(0,1fr); }
.listen { display:flex; align-items:center; justify-content:space-between; gap:12px; flex-wrap:wrap; padding:12px 14px; border:1px solid var(--line); border-radius:8px; background:var(--surface-2); }
.listen audio { height:34px; max-width:100%; }
.house-form .lifts { box-shadow:none; border:1px solid var(--line); border-radius:8px; }
.lifts .col-entrance { width:95px; }
.lifts table.grid { table-layout:fixed; }
.lifts table.grid td { padding:10px 8px; }
.lifts table.grid th { padding:10px 8px; text-transform:none; letter-spacing:0; white-space:normal; }
.lifts table.grid input { min-width:0; }
.lifts .lift-actions { width:94px; text-align:center; }
.lifts .lift-actions button { padding:6px; min-height:36px; min-width:36px; font-size:12px; }
.lift-removed input { opacity:.5; text-decoration:line-through; }
.lifts-foot { display:flex; align-items:center; gap:14px; }
.lifts-foot .hint { font-size:12px; }
.house-empty { padding:16px; margin:0; color:var(--muted); text-align:center; }
.map-link { display:inline-flex; align-self:flex-start; font-size:13px; text-underline-offset:3px; }
.house-foot { position:sticky; bottom:16px; z-index:5; display:flex; gap:10px; align-items:center; margin-top:24px; padding:14px 18px; border:1px solid var(--line); border-radius:10px; background:var(--surface); box-shadow:var(--shadow-lg); }
.house-save-state { flex:1; color:var(--muted); font-size:13px; }
.house-unsaved { display:inline-flex; align-items:center; gap:7px; color:var(--warn); }
@media (max-width: 1000px) {
  .house-layout { grid-template-columns:minmax(0,1fr); }
  .house-side { position:static; }
  .house-side > .house-group { display:grid; grid-template-columns:1fr 1fr; align-items:start; }
}
@media (max-width: 760px) {
  .address-fields, .entrance-fields, .two-cols { grid-template-columns:1fr; }
  .house-form .panel { padding:18px; }
  .house-side > .house-group { display:flex; }
  .house-title h1 { font-size:23px; }
  .house-head { gap:14px; margin-bottom:18px; }
  .house-nav a { padding:8px 10px; font-size:13px; }
  .house-foot { bottom:74px; padding:12px; flex-wrap:wrap; }
  .house-save-state { flex-basis:100%; }
  .house-foot > button, .house-foot > a { flex:1; }
  .lifts-foot { align-items:flex-start; flex-direction:column; gap:10px; }
  .lifts table.grid, .lifts tbody, .lifts tr, .lifts td { display:block; width:100%; }
  .lifts thead { display:none; }
  .lifts table.grid tr { padding:12px; border-bottom:1px solid var(--line); }
  .lifts table.grid tr:last-child { border-bottom:0; }
  .lifts table.grid td { border:0; padding:5px 0; }
  .lifts td[data-label]::before { content:attr(data-label); display:block; margin-bottom:5px; color:var(--muted); font-size:12px; }
  .lifts .col-entrance, .lifts .lift-actions { width:100%; }
  .lifts .lift-actions { text-align:right; }
}